Here's some options to troubleshoot login issues:
- Double-check your username: Your username is the email with which you originally signed up on ASAPorg.com. You will not be able to log in with a different email address or request a password reset to any other email than the one that is your username. (Please note: If you want a different username, you can change it under My Account > User Details when you login.) Contact ASAP Customer Service for assistance with changing your username if you won't be able to change it yourself.
- Reset your password: If you are using the correct email to login, you can request a password reset here: www.asaporg.com/password/reset. A login link (that will expire after one use) will be emailed to you from firstname.lastname@example.org (check your spam folder if you do not receive it -- you will also not receive an email if we do not have an account on ASAPorg.com under that email address)
- Multiple accounts: Is it possible that you have multiple accounts on ASAPorg.com? Have you signed up for different products with different emails in the past? Contact ASAP Customer Service can help you consolidate accounts.
If this list of ideas didn't help, please contact ASAP Customer Service