If you're taking the exam from your work computer, we find that this issue can be caused by your company's security/firewall settings. Please immediately reach out to ASAP Customer Service with a screenshot so that you are not penalized for this exam attempt.
Resolutions that have worked for our learners in the past:
- Trying from a different computer/internet connection
- Talking to your IT Support/Help Desk
- Switching browsers (we recommend Google Chrome)
- Clearing cookies from your browser